Kiosk RFPtag:www.kioskrfp.com,2007:/mt-static/rfp/12007-08-29T21:45:16ZResources to help you write a self-service and kiosk request for proposal (RFP) along with project planning informationMovable Type 3.35Sample RFP Templatetag:www.kioskrfp.com,2007:/mt-static/rfp//1.62007-08-29T21:34:38Z2007-08-29T21:45:16ZThere is a lot of discussion regarding RFPs and what to be observant of but it is no doubt helpful to look at an example "to be filled in" RFP....Staffhttp://www.kioskrfp.com
There is a lot of discussion regarding RFPs and what to be observant of but it is no doubt helpful to look at an example "to be filled in" RFP.
Excerpt:
Describe complete solution elements and unique concerns.
· Design Services (Fixture & hardware integration)
· Manufacturing (Fixture & hardware integration)
· Implementation Services
o Staging
o On-site Installation
· Software
o Self-Service Software integration.
o Kiosk Lockdown Software
o Enterprise Management Software
o Content Management & Distribution
o User Interface/Lockdown configuration management and distribution.
o Monitoring & Alerts
· Software Services
o Design, Development, Configuration, Deployment, Monitoring, Service Dispatch
· On-site Maintenance Services
Download file
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Ten Ways To Improve Your Kiosk RFPtag:www.kioskrfp.com,2007:/mt-static/rfp//1.52007-08-29T15:07:06Z2007-08-29T15:11:45ZAlex Richardson of Selling Machine Partners delivers session on How To Improve Your Kiosk RFP. Alex is longtime participant in kiosk self-service market....Staffhttp://www.kioskrfp.com
Alex Richardson of Selling Machine Partners delivers session on How To Improve Your Kiosk RFP. Alex is longtime participant in kiosk self-service market.
Download KIOSK RFP Case Study
The RFP Big List—Top Ten
1) The Right Team: Are all key business function areas represented?
2) The Right Problem: What problem are you solving for the customer?
3) The Right Process: for ROI, Business Case Analysis
4) A Systematic Needs Assessment Process
5) Pre Procurement Discussions, RFI Process with Select Vendors
6) The Right Process for Procurement/RFP Specifications
7) Pick the Right Vendor(s): How to compare apples and oranges
8) Balanced Negotiation Process/A Fair Contract
9) Project Management Best Practices
10) Plan for On-Going Vendor Management, Monitoring, Upgrades
Visit Selling Machine website]]>
Success Story - Zoox Stations and Denver International Airport internet kioskstag:www.kioskrfp.com,2007:/mt-static/rfp//1.42007-06-19T16:11:32Z2007-06-19T16:54:14Z“We knew adding multifunction entertainment options would boost usage, but we were pleasantly surprised when daily machine revenues nearly doubled right out of the gate ... While Internet usage will always be a steady cash cow, the new gaming element adds a pure entertainment play that
seriously accelerates the R.O.I.”
Tom Weaver Vice President, Sales and Marketing
ZOOX Stations
CHALLENGE -- DIA wanted stronger revenue performance from flattening pay-for-use Internet services.
SOLUTION -- They installed multifunction Internet and PC Game Café kiosks, introducing multiple revenue tiers.
BENEFIT -- Self-service revenues have nearly doubled with great passenger adoption rates.
Download pdf
For years, airport concession operators have gladly catered to the American
communications addiction. Whether providing an e-mail venue for business travelers,
or a quick “MySpace” fix for laid over college students; pay-for-use Internet services
have been a fairly steady performer in Airport services revenue. Yet, with an ever increasing
passenger base equipped with wireless laptops and PDAs, many operators
have started to see these once steady revenues flatten or tail off.
New installations at Denver International Airport are bucking this trend in a big way.
Their latest pay for use Internet installations have bumped revenue an impressive 83%
in 2007. In addition to high-speed Internet service, the new terminals have introduced
PC gaming entertainment as a highly profitable second revenue tier. This latest
technology was introduced by ZOOX Stations; a subsidiary of Colorado-based KIOSK
Information Systems - the largest kiosk manufacturer in North America.
In each of their three concourses, DIA replaced their first generation Internet kiosks
with ZOOX Stations' Internet and PC Game Cafés. The equipment is designed to cater
to even the most sophisticated gamer with a 23” LCD, high-end graphics, dual
amplified speakers, headphones, and controls that mirror home system usage
(standard keyboard, mouse, and PlayStation® style controllers). Each station
interface offers travelers a menu of 10 PC Games that can be played on-line or
against the machine. Pods of four machines are housed in a custom booth style
enclosure that offers a degree of privacy to the users, ADA compliance, and an
architectural fit that worked for DIA.
Game Stats
The introduction of multifunction machines made an immediate and significant impact on
passenger revenue. With minimal initial advertising outside of the signage on the enclosures
themselves, the Internet / Game Cafés have consistently averaged an 83% increase in daily
machine revenue. “Revenue from the older stations had definitely peaked out and had been running at a predictable, flat rate pretty much year round,” said Tom Weaver, VP of Sales and Marketing for ZOOX Stations. “We knew adding multifunction entertainment options would boost usage, but we were pleasantly surprised when daily machine revenues nearly doubled right out of the gate.
The initial kiosks were installed in time to capture the DIA spring ski season/spring break traffic, and realized weekly revenues 125% above the original equipment in just the first few weeks of the deployment. While Internet usage will always be a steady cash cow, the new gaming element adds a pure entertainment play that seriously accelerates the R.O.I.” Additionally, longevity of the revenue stream is ensured through game content that can be easily upgraded as new releases come to market.
The multi-function strategy is proving so successful, DIA is adding even more self-service options to it's main terminal in the summer of 2007. Leveraging a second turnkey kiosk design from ZOOX Stations, DIA is introducing self-serve office functionality to terminal concession services.
In the next installation phase, equipment will offer sit-down terminals where passengers can run a full complement of office software modules, including color printing and, of course, high-speed internet. They tweaked the booth design dimensions and signage slightly to offer a 50 - 50 split of services (Internet/gaming on one side and Internet/office services on the other). In a time when
DIA is prepping for the arrival of the 2008 Democratic National Convention, it's a very opportune
test market for introduction of new passenger services and entertainment options.
rest of article /a>]]>
Case Study Centraltag:www.kioskrfp.com,2007:/mt-static/rfp//1.32007-06-08T13:57:49Z2007-06-08T14:09:26ZUnlike James Kirk and the Enterprise, many have gone before through the imagining, reasoning, planning, deployment and support cycles of self-service kiosks. Here is a list of some instructive case studies....Staffhttp://www.kioskrfp.com
have gone before through the imagining, reasoning, planning, deployment and support cycles of self-service kiosks. Here is a list of some instructive case studies.]]>
ADA Compliance Notestag:www.kioskrfp.com,2007:/mt-static/rfp//1.22007-06-08T13:34:43Z2007-06-08T13:57:05ZDo you really need to think about ADA?...Cheryl Madesonhttp://www.kioskrfp.com
Do you really need to think about ADA?
Schedule periodic self-audits.
Talk to vendors, have them look at equipment, and determine whether it meets current standards for disabled access.
Visit the location and check physical access; be sure to keep all paths clear.
Track the law, as it's extremely important to stay ahead of ever-changing compliance criteria.
Just last month, for example, Amtrak announced its second generation of self-service ticketing, fully compliant with all ADA guidelines. Beyond Braille and specially adapted headsets, other changes include new ticketing kiosks, security camera, barcode and credit-card readers, dual printers, and an encrypted PIN pad. KIOSK has a case study available for the Amtrak project which you will want to review.
According to Francie Mendelsohn, president of Summit Research Associates, the University of Wisconsin's Trace Research and Development Center is a pioneer of cross-disability access. The system "pioneered" EZ Access, a simple set of buttons that allows universal access to technology. Mendelsohn also recommends the World Wide Web Consortium and CAST (Center for Applied Special Technology).
Finally, the Job Accommodation Network recommends the following ideas for employers to consider when purchasing equipment for the workplace:
Evaluate whether the equipment can be maintained easily.
Evaluate whether the equipment can be upgraded easily.
Determine whether the system can be used by a majority of the workforce.
Include the disability program manager, as well as representatives from information technology, purchasing, management, and safety departments when considering purchases that affect many employees. In the example of a Web conferencing system for training activities, consider options that make materials accessible to screen readers and captioning services.
JAN, a division of the Department of Labor, also publishes a booklet on the ADA and your responsibilities as an employer.
Note: This article is provided for informational purposes only and is not intended to offer specific legal advice. You should consult your legal counsel regarding any threatened or pending litigation. Carolyn Burnette, an employment lawyer at the firm Shaw Valenza, spoke about these and other employment law issues during a recent conference call. Subscribers to the Journal of Corporate Recruiting Leadership can contact Todd Raphael about getting a tape.
— Elaine Rigoli
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Welcome to the Kiosk RFP Resource Sitetag:www.selfservicesolution.com,2007:/mt-static/rfp//1.12007-05-11T16:26:49Z2007-05-11T16:31:19ZHere on Kiosk RFP our mission to help educate and inform users on the process of specifying or writing a self-service kiosk request for proposal (RFP). We have highly experienced industry experts who provide invaluable insight into the entire process...Staffhttp://www.kioskrfp.com
Here on Kiosk RFP our mission to help educate and inform users on the process of specifying or writing a self-service kiosk request for proposal (RFP).
We have highly experienced industry experts who provide invaluable insight into the entire process which includes pre-planning and initial strategy for ensuring the ultimate success of your self-service and kiosk project.